ForceVPS Privacy Policy

Last Updated: June 7, 2026

1. General Provisions

This Privacy Policy outlines the procedures for the collection, processing, storage, transfer, and protection of personal data belonging to users of the ForceVPS website, as well as customers of hosting services, virtual private servers (VPS/VDS), dedicated servers, network services, colocation services, and other services provided under the ForceVPS brand.

By using the website, client area, billing system, or any ForceVPS services, the user confirms their agreement to this Policy.

If the user does not agree with the terms of this Policy, they must discontinue using the website and services.

2. Data Controller and Operator

ForceVPS is a trademark and service brand owned and operated by LLC SERVER SOLUTIONS SYSTEM (hereinafter referred to as the "Company", "ForceVPS", "we", "us", or "our").

The Company acts as the data controller and operator of personal data collected through the website, client area, billing system, and the services provided.

Company Information:

Full Name: LLC SERVER SOLUTIONS SYSTEM
Registration Number (EDRPOU): 46005455
Country of Registration: Ukraine
Email: support@forcevps.com

3. Categories of Collected Data

3.1 Identification Data

We may collect:

  • first and last name;
  • organization name;
  • country of residence or registration;
  • tax details;
  • information provided during account registration.

3.2 Contact Data

  • email address;
  • phone number;
  • postal address;
  • contact information of company representatives.

3.3 Payment Data

  • invoices and statements;
  • order history;
  • payment history;
  • payment currency;
  • refund information;
  • dispute and chargeback information.

ForceVPS does not store complete credit or debit card data.

3.4 Technical Data

  • IP addresses;
  • User-Agent;
  • operating system;
  • browser version;
  • date and time of access;
  • system login logs;
  • security logs;
  • cookie data.

3.5 Services Data

  • ordered VPS plans;
  • dedicated servers;
  • additional IPv4 and IPv6 addresses;
  • rented hardware;
  • service specifications;
  • history of service modifications.

3.6 Support Data

  • support tickets;
  • emails;
  • chat interactions;
  • technical information provided by the user;
  • attachments and screenshots.

4. Purposes of Data Processing

We use the data to:

  • provide services;
  • identify customers;
  • process payments;
  • fulfill contractual obligations;
  • prevent fraud;
  • ensure infrastructure security;
  • provide technical support;
  • comply with legal requirements;
  • resolve disputes;
  • protect the rights of the Company and its customers.

5. Legal Bases for Data Processing

Data processing may be carried out based on:

  • performance of a contract;
  • compliance with legal obligations;
  • legitimate interests of the Company;
  • user consent;
  • protection of the legitimate interests of the Company, customers, and third parties.

6. Anti-Fraud and Order Verification

To protect the infrastructure and customers, ForceVPS may utilize automated and manual order verification systems.

Verification may include:

  • IP address analysis;
  • geolocation data;
  • order history;
  • payment history;
  • anti-fraud service data;
  • fraud risk analysis.

The Company reserves the right to request additional information or documents to verify identity, or to refuse service without explanation if an order is associated with a high level of risk.

7. Logs and Security Journals

To ensure security, we may store:

  • authorization logs;
  • security logs;
  • network logs;
  • client area access data;
  • information regarding policy violations.

Logs may be stored for up to 12 months or longer if required by law, incident investigations, or dispute resolutions.

8. Data on VPS and Dedicated Servers

ForceVPS provides infrastructure services and does not continuously monitor the content of customer servers.

The customer is solely responsible for:

  • hosted content;
  • databases;
  • websites;
  • mail services;
  • software;
  • compliance with applicable laws.

ForceVPS does not access server content unless necessary, except in cases of:

  • customer support requests;
  • abuse report investigations;
  • infrastructure security threats;
  • legal requirements.

9. Abuse, Spam, and Violations

We may collect and process information related to:

  • spam distribution;
  • phishing activities;
  • malicious software;
  • DDoS attacks;
  • network scanning;
  • copyright infringement;
  • fraudulent activities.

Such data may be used to investigate violations and protect the infrastructure.

10. Data Disclosure to Third Parties

We do not sell personal data.

Data may be shared with:

  • payment systems;
  • banking institutions;
  • data centers;
  • domain registrars;
  • anti-fraud solution providers;
  • legal advisors;
  • government authorities in cases prescribed by law.

11. International Data Transfers

Personal data may be processed in Ukraine, European Union countries, the United States, and other jurisdictions where our contractors, data centers, and service providers are located.

12. IPv4, IPv6, and Registration Data

When providing IP addresses, ForceVPS may retain:

  • service owner information;
  • IP address allocation history;
  • address space usage information;
  • details required to fulfill the guidelines of RIPE NCC, ARIN, APNIC, and other Regional Internet Registries.

13. Backups

The customer is responsible for maintaining backups of their own data, unless otherwise explicitly specified by the purchased service.

The existence of backup systems on the part of ForceVPS does not guarantee data recoverability in all circumstances.

14. Data Retention Period

Data may be retained:

  • for the duration of service provision;
  • for the lifetime of the account;
  • until tax and accounting obligations are fulfilled;
  • until the completion of violation investigations;
  • until the resolution of disputes and claims.

15. Data Deletion

The user has the right to submit a request for the deletion of their personal data.

ForceVPS reserves the right to retain certain information if necessary to:

  • comply with legal requirements;
  • maintain accounting records;
  • protect against fraud;
  • resolve disputes;
  • respond to lawful requests from government authorities.

16. Data Security

The Company implements technical and organizational measures to protect personal data, including:

  • TLS/HTTPS encryption;
  • access controls;
  • employee access auditing;
  • intrusion detection systems;
  • DDoS protection;
  • backup systems;
  • security monitoring.

No method of electronic transmission or storage can be guaranteed to be completely secure.

17. Customer Rights

Subject to applicable law, customers may have the right to:

  • access personal data;
  • correct inaccurate information;
  • request deletion of personal data;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

18. Government and Law Enforcement Requests

ForceVPS may disclose customer information to courts, law enforcement agencies, regulatory authorities, or other authorized entities when required by applicable law or valid legal process.

19. Cookies

Our website uses cookies and similar technologies.

Further information is available in our separate Cookie Policy.

20. Changes to this Privacy Policy

ForceVPS reserves the right to modify this Privacy Policy at any time.

The current version will always be published on our website and becomes effective upon publication.

21. Contact Information

Questions regarding this Privacy Policy or the processing of personal data may be directed to ForceVPS using the contact information published on our website.