ForceVPS Service Level Agreement (SLA)

Last Updated: June 7, 2026

1. General Provisions

This Service Level Agreement ("Service Level Agreement", "SLA") defines the target service availability metrics for ForceVPS services, the methodology for calculating downtime, and the terms for issuing Service Credits.

This document constitutes an addendum to the Terms of Service (ToS).

2. Scope of Application

This SLA applies to the following services:

• VPS/VDS;
• Dedicated Servers;
• Colocation;
• IPv4 and IPv6 services;
• Network services.

This SLA does not apply to third-party services, Customer software, or hardware situated outside the direct control of ForceVPS.

3. Network Availability Guarantee

ForceVPS strives to maintain a network availability level of:

99.98% per month

Network availability is defined as the ability to transmit data between the ForceVPS infrastructure and the global Internet.

4. What Constitutes Downtime

Downtime is defined as the total unavailability of network connectivity to the service caused by a failure within the ForceVPS infrastructure.

Downtime is accounted for only after verification and confirmation by the ForceVPS technical support team.

5. What Does Not Constitute Downtime

Downtime measurements exclude:

• scheduled maintenance;
• emergency maintenance;
• DDoS attacks;
• actions or omissions of the Customer;
• Customer software errors;
• operating system anomalies;
• outages of third-party services;
• actions or failures of data centers, carriers, and other third parties;
• force majeure events;
• service suspensions due to ToS or AUP violations.

6. Scheduled Maintenance

ForceVPS reserves the right to perform scheduled maintenance to upgrade and service its infrastructure.

Terms of execution:

• Customer notification at least 24 hours in advance;
• maintenance performed during off-peak hours;
• the total duration of scheduled maintenance is not counted as downtime.

7. Emergency Maintenance

In the event of critical security threats or emergency situations, ForceVPS reserves the right to perform maintenance without prior notice.

Such operations are not considered downtime if they are aimed at preventing more extensive service disruptions.

8. Service Credits

If the network availability guarantee is breached, the Customer is entitled to receive a Service Credit applied as a discount toward service renewal.

The amount of credit is determined based on the duration of the downtime in accordance with internal ForceVPS regulations.

9. Service Credit Claim Procedure

To request a Service Credit, the Customer must:

• open a support ticket with the ForceVPS technical team;
• specify the exact timeframe of the downtime and the affected services;
• submit the request within 14 (fourteen) calendar days following the incident.

Service Credits are not granted automatically.

10. Service Credit Limitations

Service Credits:

• are not redeemable for cash;
• may not be transferred to third parties;
• may only be applied toward future ForceVPS services.

The maximum Service Credit shall not exceed the recurring fee paid for the affected Service during a single billing period.

11. Exceptions

ForceVPS shall not be liable for service unavailability resulting from:

• force majeure events;
• actions of governmental authorities;
• war or military operations;
• terrorist acts;
• cyberattacks;
• power outages;
• carrier failures;
• global Internet incidents;
• DDoS attacks;
• actions or omissions of the Customer.

12. Limitation of Liability

This SLA provides the sole and exclusive remedy for service unavailability.

ForceVPS shall not be liable for:

• loss of profits;
• loss of data;
• indirect damages;
• third-party losses;
• business interruption costs.

13. Amendments to this SLA

ForceVPS reserves the right to modify this SLA at any time.

The current version shall be published on the website and shall become effective upon publication.

Continued use of the Services constitutes acceptance of the updated SLA.

14. Contact Information

Questions regarding this SLA may be directed to ForceVPS using the contact information published on the website.

Email: support@forcevps.com